Top 40 Slang For Hospitality – Meaning & Usage

When it comes to the world of hospitality, there’s a whole new language that goes beyond just “checking in” and “room service.” Our team has curated a list of the most trendy and essential hospitality slang that will have you speaking the lingo of hotels and restaurants like a seasoned pro. Get ready to impress your friends and colleagues with your newfound knowledge of the industry’s coolest terms!

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1. Innkeeper

An innkeeper is someone who manages or owns an inn, which is a small establishment that provides lodging, usually for travelers. The term “innkeeper” is often used to describe someone who is knowledgeable and experienced in the hospitality industry.

For example, a guest might say, “The innkeeper was very helpful in recommending local attractions.”
In a conversation about different types of accommodations, someone might mention, “An innkeeper takes care of all the guests’ needs.”
A person interested in starting their own bed and breakfast might ask, “What are the responsibilities of an innkeeper?”

2. Hospitality Pro

A hospitality pro is someone who is skilled and experienced in providing excellent customer service and creating a positive experience for guests or customers. The term “hospitality pro” is often used to describe someone who excels in the hospitality industry.

For instance, a hotel manager might say, “Our staff is made up of hospitality pros who go above and beyond for our guests.”
In a discussion about job qualifications, someone might mention, “Being a hospitality pro requires strong communication and problem-solving skills.”
A person looking for a career in hospitality might ask, “What are the key traits of a successful hospitality pro?”

3. Warm Welcomer

A warm welcomer is someone who greets and receives guests in a friendly and inviting manner. The term “warm welcomer” is often used to describe someone who creates a warm and welcoming atmosphere for guests.

For example, a hotel receptionist might be praised as a warm welcomer, “She always has a smile and makes you feel at home.”
In a conversation about first impressions, someone might say, “A warm welcomer can set the tone for a positive experience.”
A person hosting a party might ask, “How can I be a warm welcomer to my guests?”

4. Hospitality Whiz

A hospitality whiz is someone who is extremely knowledgeable and skilled in the field of hospitality. The term “hospitality whiz” is often used to describe someone who is an expert in providing exceptional service and creating memorable experiences for guests.

For instance, a travel blogger might be referred to as a hospitality whiz, “She knows all the best hotels and restaurants in every city.”
In a discussion about career paths, someone might mention, “Becoming a hospitality whiz requires years of experience and a passion for customer service.”
A person interested in learning more about the hospitality industry might ask, “How can I become a hospitality whiz?”

5. Gracious Host(ess)

A gracious host or hostess is someone who is polite, welcoming, and attentive to the needs of their guests. The term “gracious host” is often used to describe someone who goes above and beyond to ensure their guests feel comfortable and well-cared for.

For example, a dinner party host might be praised as a gracious host, “She made sure everyone had a drink and engaged in thoughtful conversation.”
In a conversation about hosting etiquette, someone might say, “A gracious host always makes their guests feel like VIPs.”
A person planning a gathering might ask, “What are some tips for being a gracious host?”

6. Hospitality Enthusiast

This term refers to someone who is passionate and enthusiastic about the hospitality industry and enjoys providing excellent service to guests.

For example, a person might say, “I’ve always loved hosting parties and taking care of guests. I guess you could call me a hospitality enthusiast.”
A hospitality professional might describe themselves as a “hospitality enthusiast” on their resume or LinkedIn profile.
In a conversation about travel and hotels, someone might mention, “I met a fellow hospitality enthusiast at a conference last week. We had a great discussion about guest experience.”

7. Bed and Breakfast Boss

This term is used to describe someone who is knowledgeable and skilled in managing a bed and breakfast establishment.

For instance, a person might say, “She’s been running her own bed and breakfast for years. She’s a real bed and breakfast boss.”
In a conversation about hospitality careers, someone might mention, “Being a bed and breakfast boss requires a lot of attention to detail and excellent customer service skills.”
A travel blogger might write, “I stayed at a charming bed and breakfast in the countryside and got to meet the bed and breakfast boss. She shared some great tips for creating a cozy guest experience.”

8. Hospitality Aficionado

This term refers to someone who has extensive knowledge and expertise in the field of hospitality, including hotel management, guest services, and event planning.

For example, a person might say, “He’s worked in the hospitality industry for over 20 years. He’s a true hospitality aficionado.”
In a discussion about career paths, someone might mention, “Becoming a hospitality aficionado takes years of experience and a deep understanding of customer satisfaction.”
A hospitality consultant might advertise their services as a “hospitality aficionado” who can help businesses improve their guest experience.

9. Welcome Committee

This term refers to a group of individuals who are responsible for welcoming and assisting guests, often found in hotels, resorts, or event venues.

For instance, a person might say, “The hotel’s welcome committee made me feel right at home as soon as I walked through the door.”
In a conversation about event planning, someone might mention, “We should have a welcome committee at the entrance to greet our guests and provide any necessary information.”
A travel blogger might write, “The resort’s welcome committee was incredibly friendly and gave me some great recommendations for local attractions.”

10. Hospitality Connoisseur

This term is used to describe someone who has a refined and sophisticated taste for hospitality, recognizing and appreciating the highest standards of service and guest experience.

For example, a person might say, “She’s traveled to some of the most luxurious hotels in the world. She’s a true hospitality connoisseur.”
In a discussion about fine dining, someone might mention, “A hospitality connoisseur can appreciate the attention to detail and impeccable service at a Michelin-starred restaurant.”
A hotel reviewer might describe themselves as a “hospitality connoisseur” who seeks out the best hotels and experiences to share with their audience.

11. Welcome Ambassador

A “Welcome Ambassador” is someone who is responsible for greeting and welcoming guests to a hospitality establishment. They ensure that guests feel welcomed and provide any necessary information or assistance.

For example, a hotel might have a Welcome Ambassador stationed at the entrance to greet guests as they arrive.
A restaurant might have a Welcome Ambassador who guides customers to their tables and answers any questions they may have.
At a conference or event, a Welcome Ambassador might be present to direct attendees to different areas or help with registration.

12. Hospitality Maestro

A “Hospitality Maestro” is a term used to describe an expert in the field of hospitality. This person has extensive knowledge and experience in various aspects of the industry and is skilled at orchestrating and managing hospitality operations.

For instance, a Hospitality Maestro might be the general manager of a luxury hotel, overseeing all aspects of guest services and ensuring a high level of customer satisfaction.
In the restaurant industry, a Hospitality Maestro might be a renowned chef who excels at creating memorable dining experiences for guests.
A Hospitality Maestro might also be a consultant or advisor, providing expertise and guidance to hospitality businesses.

13. Room and board

“Room and board” refers to the provision of both accommodation (a room to stay in) and meals (usually breakfast, lunch, and dinner) as part of a hospitality package.

For example, a bed and breakfast establishment typically offers room and board to its guests. They provide a comfortable room for overnight stay and serve meals as part of the package.
In some hospitality industries, such as summer camps or boarding schools, room and board are provided to residents for an extended period of time.
A travel package might include room and board at a resort, where guests have access to a room and meals during their stay.

14. B&B

“B&B” is an abbreviation for “Bed and Breakfast,” which refers to a small lodging establishment that offers overnight accommodation and breakfast to guests. B&Bs are often privately owned and provide a more intimate and personalized experience compared to larger hotels.

For instance, a traveler might choose to stay at a B&B while exploring a quaint town or countryside, enjoying the cozy atmosphere and homemade breakfast.
A B&B might have themed rooms or unique decor, offering a distinct and memorable experience for guests.
Some B&Bs are known for their hospitality and warm welcome, with hosts who go above and beyond to make guests feel at home.

15. Cheers

While not exclusive to the hospitality industry, “Cheers” is a term often used to express goodwill or toasting in a social setting. It is a way of raising a glass and acknowledging the enjoyment of a moment or celebrating an occasion.

For example, when guests clink their glasses together and say “Cheers!” at a wedding reception, they are toasting to the happiness of the newlyweds.
In a bar or pub, patrons might raise their glasses and say “Cheers!” as a way of expressing gratitude or camaraderie.
In a restaurant, a group of friends might toast to a special occasion or simply to enjoy each other’s company, saying “Cheers!” as they clink their glasses together.

16. VIP treatment

This term refers to the extra special treatment given to very important guests or customers. It often includes perks and privileges that are not available to regular guests.

For example, a hotel might offer VIP treatment to celebrities by providing them with a private suite and personal concierge service.
A restaurant might offer VIP treatment to its most loyal customers by giving them priority seating and complimentary drinks.
A travel agency might offer VIP treatment to its high-paying clients by arranging exclusive tours and upgraded accommodations.

17. Home away from home

This phrase is used to describe a place, such as a hotel or vacation rental, that feels as comfortable and familiar as one’s own home. It implies a sense of warmth and hospitality.

For instance, a hotel might advertise itself as a “home away from home” to attract guests who want a cozy and familiar environment.
A traveler might say, “Staying at this bed and breakfast feels like a home away from home.”
A guest might leave a review saying, “The staff at this hotel made me feel like I was staying in a home away from home.”

18. Hostelry

This term is rarely used in modern language, but it refers to a place that provides lodging and accommodations for travelers. It has a quaint and nostalgic connotation.

For example, a historical building that has been converted into a hotel might be referred to as a hostelry.
A travel writer might describe a charming inn as a “quaint hostelry nestled in the countryside.”
A person might say, “I stayed at a lovely little hostelry during my trip to Europe.”

19. Room service

This term refers to the service provided by hotels and resorts where guests can order food and drinks to be delivered directly to their room.

For instance, a guest might call room service to order breakfast in bed.
A hotel might advertise its room service as a convenient perk for guests who prefer to dine in the comfort of their own room.
A traveler might say, “I love staying at hotels that offer 24-hour room service.”

20. Check-in

This term refers to the process of arriving at a hotel or other accommodation and officially registering as a guest. It involves providing identification, signing paperwork, and receiving room keys.

For example, a hotel might have a designated area in the lobby for guests to check in.
A traveler might say, “I arrived at the hotel and went straight to the check-in desk.”
A hotel employee might ask, “Do you have a reservation for check-in?”

21. Check-out

Check-out refers to the process of a guest leaving a hotel or other accommodation. It involves settling any outstanding bills, returning keys, and confirming departure details.

For example, a hotel staff might say, “Please come to the front desk for check-out.”
A guest might ask, “What time is check-out?”
A hotel might have a sign that says, “Express check-out available for your convenience.”

22. Hospitality suite

A hospitality suite is a dedicated space in a hotel or event venue where guests can gather for socializing, networking, or relaxation. It is often used for hosting receptions, meetings, or parties.

For instance, a company might reserve a hospitality suite during a conference to entertain clients.
A hotel might offer a hospitality suite for wedding parties to get ready before the ceremony.
A guest might say, “Let’s meet in the hospitality suite before the event.”

23. Welcome mat

A welcome mat is a mat placed at the entrance of a home or establishment as a gesture of hospitality. It symbolizes a warm and inviting atmosphere for guests.

For example, a host might say, “Step on the welcome mat and make yourself at home.”
A guest might compliment a host by saying, “You really rolled out the welcome mat for us.”
A hotel might have a welcome mat with the hotel logo and the words “Welcome to our hotel.”

24. Hospitality industry

The hospitality industry refers to the sector of the economy that includes businesses and establishments providing services to accommodate guests, such as hotels, restaurants, and travel agencies.

For instance, a person working in the hospitality industry might say, “I love working in the hospitality industry because I get to meet new people every day.”
A business owner might say, “The hospitality industry plays a crucial role in the local economy.”
A job seeker might search for “hospitality industry jobs” to find employment opportunities.

25. Guest relations

Guest relations refers to the department or team within a hotel or establishment that handles interactions and communication with guests. Their role is to ensure guests have a positive experience and address any concerns or requests.

For example, a guest might ask, “Can I speak to someone from guest relations?”
A hotel might train their staff in guest relations to provide excellent customer service.
A guest might leave a positive review and mention the exceptional guest relations they received.

26. Bellhop

A bellhop is a hotel employee who assists guests with their luggage and other needs. The term “bellhop” comes from the practice of bellboys ringing bells to alert guests of their arrival.

For example, a guest might ask, “Can you please send a bellhop to help me with my bags?”
In a hotel review, a traveler might mention, “The bellhop was friendly and efficient.”
A hotel employee might say, “I started my career as a bellhop and worked my way up to manager.”

27. Turndown service

Turndown service is a service provided by hotels where staff members visit guest rooms in the evening to prepare the room for a comfortable night’s sleep. This typically includes adjusting the bed, closing curtains, and leaving amenities such as chocolates or a weather forecast.

For instance, a guest might request, “Please make sure to provide turndown service during my stay.”
In a hotel brochure, it might say, “Enjoy our turndown service, designed to make your stay even more relaxing.”
A hotel employee might explain, “Part of our turndown service includes placing a complimentary bottle of water by the bed.”

28. Hostel

A hostel is an affordable form of accommodation where guests typically share dormitory-style rooms and facilities such as bathrooms and kitchens. Hostels are popular among budget travelers and backpackers.

For example, a traveler might say, “I stayed in a hostel during my backpacking trip through Europe.”
In a travel blog, someone might write, “Hostels are a great way to meet fellow travelers and save money on accommodation.”
A hostel owner might advertise, “Our hostel offers a friendly and comfortable environment for travelers on a budget.”

29. B&B owner

A B&B owner is the person who owns and operates a bed and breakfast establishment. B&Bs are small lodging establishments that typically offer overnight accommodation and breakfast to guests.

For instance, a guest might ask, “Can I speak to the B&B owner about booking a room?”
In a conversation about entrepreneurship, someone might say, “I’ve always dreamed of becoming a B&B owner.”
A B&B owner might share, “I love being a B&B owner because I get to meet new people from all over the world.”

30. Front desk guru

A front desk guru is a term used to describe someone who is highly knowledgeable and skilled in hotel reception duties. This person is often the first point of contact for guests and handles tasks such as check-in, check-out, and providing information about the hotel and local area.

For example, a guest might say, “The front desk guru was able to recommend a great restaurant nearby.”
In a hotel training manual, it might state, “The front desk guru should have excellent communication and problem-solving skills.”
A front desk guru might advise, “Always greet guests with a smile and make them feel welcome.”

31. Concierge extraordinaire

This term refers to a concierge who goes above and beyond in providing excellent service and assistance to guests. A concierge extraordinaire is known for their extensive knowledge, resourcefulness, and ability to fulfill even the most unique requests.

For example, a guest might say, “The concierge extraordinaire at this hotel helped me plan the perfect surprise anniversary dinner.”
A hotel manager might praise their concierge by saying, “Our concierge extraordinaire is the best in the city, always exceeding guests’ expectations.”
A travel blogger might write, “If you’re looking for personalized recommendations and insider tips, seek out a concierge extraordinaire.”

32. Service superstar

A service superstar is a hospitality professional who consistently delivers exceptional service and goes the extra mile to ensure guest satisfaction. They are known for their positive attitude, attention to detail, and ability to create memorable experiences.

For instance, a guest might leave a review saying, “The service superstar at this hotel made me feel like a VIP throughout my stay.”
A hotel manager might recognize their service superstar by saying, “Our team member John is a true service superstar, always exceeding guests’ expectations.”
A hospitality training coach might advise, “To become a service superstar, focus on anticipating guests’ needs and providing personalized service.”

33. Guest whisperer

A guest whisperer is a hospitality professional who excels at understanding and connecting with guests on a deeper level. They have exceptional communication skills and can anticipate and fulfill guests’ needs and preferences before they even express them.

For example, a guest might say, “The guest whisperer at this hotel knew exactly what I wanted without me even asking.”
A hotel manager might commend their guest whisperer by saying, “Our team member Sarah has a natural talent for connecting with guests and making them feel heard.”
A hospitality consultant might advise, “To become a guest whisperer, practice active listening, empathy, and emotional intelligence.”

34. Staycation specialist

A staycation specialist is a hospitality professional who specializes in creating memorable staycation experiences for guests. They are knowledgeable about local attractions, activities, and amenities and can curate personalized itineraries to help guests make the most of their staycation.

For instance, a guest might say, “The staycation specialist at this resort recommended the best hiking trails and hidden gems in the area.”
A hotel marketing manager might promote their staycation specialist by saying, “Our team member Emily is a staycation specialist, dedicated to helping guests discover the hidden treasures of our city.”
A travel blogger might write, “If you’re looking for a unique staycation experience, consult a staycation specialist who can unlock the secrets of your own city.”

35. Room service ninja

A room service ninja is a hospitality professional who is exceptionally skilled and efficient in delivering room service to guests. They are known for their quick response time, attention to detail, and ability to navigate the hotel efficiently to ensure timely and accurate delivery of orders.

For example, a guest might say, “The room service ninja at this hotel delivered my meal within minutes, and it was piping hot.”
A hotel manager might praise their room service ninja by saying, “Our team member Alex is a true room service ninja, always delivering orders with precision and a smile.”
A hospitality trainer might advise, “To become a room service ninja, master the art of time management, organization, and effective communication.”

36. Accommodation ace

An “accommodation ace” is someone who is highly skilled and knowledgeable in providing accommodations for guests. This term is often used to describe someone who is exceptional at finding the perfect accommodations for guests.

For example, a travel agent might be referred to as an “accommodation ace” for their ability to find the best hotels for their clients.
A hotel concierge who is known for going above and beyond to fulfill guest requests might be called an “accommodation ace.”
In a conversation about vacation rentals, someone might say, “I always rely on my accommodation ace friend to find the best Airbnb for our trips.”

37. Guest relations guru

A “guest relations guru” is someone who is highly skilled in managing guest relations. This term is often used to describe someone who excels at creating positive experiences for guests and resolving any issues that may arise.

For instance, a hotel manager who is known for their exceptional guest service might be referred to as a “guest relations guru.”
In a discussion about customer service in the hospitality industry, someone might say, “To succeed in this field, you need to be a guest relations guru.”
A travel blogger might write, “I had the pleasure of staying at a hotel with a guest relations guru who made my stay truly unforgettable.”

38. Resort royalty

“Resort royalty” refers to a highly esteemed individual at a resort. This term is often used to describe someone who is treated like royalty due to their status or influence within the resort.

For example, a frequent guest who is well-known and respected by the staff might be called “resort royalty.”
In a conversation about luxury resorts, someone might say, “Only the resort royalty get access to the exclusive VIP lounge.”
A travel influencer might post on social media, “Feeling like resort royalty with this amazing suite and personalized service.”

39. Retreat rockstar

A “retreat rockstar” is a highly admired individual at a retreat. This term is often used to describe someone who stands out and excels in their role or participation at a retreat.

For instance, a guest speaker who delivers an exceptional presentation and receives rave reviews might be called a “retreat rockstar.”
In a discussion about team-building retreats, someone might say, “We need a retreat rockstar to lead the activities and energize the participants.”
A retreat attendee might write, “I had the privilege of meeting a retreat rockstar who inspired me to make positive changes in my life.”

40. Stay specialist

A “stay specialist” is an expert in providing exceptional stays for guests. This term is often used to describe someone who goes above and beyond to ensure guests have a memorable and enjoyable experience during their stay.

For example, a hotel concierge who is known for their personalized recommendations and attention to detail might be called a “stay specialist.”
In a conversation about vacation rentals, someone might say, “I always book with a stay specialist to guarantee a perfect stay.”
A travel blogger might write, “I had the pleasure of staying at a property managed by a stay specialist who made every moment unforgettable.”